乐清人注意！1月10日起，买贵可退！
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<span style="color: rgb(0, 0, 0);font-size: 16px;letter-spacing: 1px;text-align: justify;font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;">近日</span><br/>
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<span style="outline: 0px;color: rgb(2, 30, 170);font-size: 16px;"><strong style="outline: 0px;"><span style="outline: 0px;text-align: justify;letter-spacing: 1px;font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;"><strong style="outline: 0px;letter-spacing: 0.544px;text-align: center;font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="color: rgb(2, 30, 170);font-size: 16px;outline: 0px;letter-spacing: 1px;text-align: left;font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;">将于2024年1月10日起</span></strong></span></strong></span>
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<span style="outline: 0px;color: rgb(2, 30, 170);font-size: 16px;"><strong style="outline: 0px;"><span style="outline: 0px;text-align: justify;letter-spacing: 1px;font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;"><strong style="outline: 0px;letter-spacing: 0.544px;text-align: center;font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="color: rgb(2, 30, 170);font-size: 16px;outline: 0px;letter-spacing: 1px;text-align: left;font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;">调整客票退改规则</span></strong></span></strong></span>
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<span style="outline: 0px;color: rgb(2, 30, 170);font-size: 16px;"><strong style="outline: 0px;"><span style="outline: 0px;text-align: justify;letter-spacing: 1px;font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;"><strong style="outline: 0px;letter-spacing: 0.544px;text-align: center;font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="color: rgb(2, 30, 170);font-size: 16px;outline: 0px;letter-spacing: 1px;text-align: left;font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;">规则新增了航班免费退改规定</span></strong></span></strong></span>
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<span style="outline: 0px;text-align: justify;letter-spacing: 1px;color: rgb(0, 0, 0);font-size: 16px;font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;" >纳入免费退改适用范围</span>
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<span style="outline: 0px;color: rgb(2, 30, 170);font-size: 16px;"><strong style="outline: 0px;"><span style="outline: 0px;text-align: justify;letter-spacing: 1px;font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;"><strong style="outline: 0px;letter-spacing: 0.544px;text-align: center;font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><span style="color: rgb(2, 30, 170);font-size: 16px;outline: 0px;letter-spacing: 1px;text-align: left;font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;">符合一定条件可免费办理退票</span></strong></span></strong></span>
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<span style="background-color: transparent;caret-color: red;font-size: 16px;">两家航司客票退改新规的发布时间仅相差一天，且修改内容大体一致。有所不同的是，</span><span style="color: #ab1942;"><strong><span style="background-color: transparent;caret-color: red;font-size: 16px;">东航新规中，新增了航班起飞前30天之外的免费退改规定，而南航的退改规定最长是起飞前7天。</span></strong></span><span style="background-color: transparent;caret-color: red;font-size: 16px;"><br/></span>
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<span style="font-size:16px;"> 其次，南航将</span><span style="font-size: 16px;color: #ab1942;"><strong>机型变动致无法成行、航班经停点延误、机场转场、不可抗力等因素均纳入客票免费退改适用范围。</strong></span><span style="font-size:16px;">而东航新规中提到，</span><span style="font-size: 16px;color: #ab1942;"><strong>对于机场转场、自然灾害、公共安全原因等不可抗力因素，需关注东航发布的临时公告。</strong></span>
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<span style="font-size:16px;"> 但是，东航的机票免费退改范围中，除了机型变动、航班经停点延误，还多了一条“航班变动导致的航程改变”。航班变动即大家通常所说的“航变”，如航班取消、航班延误等，这些延误或取消的航班都属于不正常航班。事实上，不正常航班服务也是消费者投诉最为密集的领域。</span>
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<span style="font-size: 16px;">一起来看公告详情</span><span style="color: rgb(51, 51, 51);font-size: 16px;letter-spacing: 1px;text-align: justify;">👇</span>
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<span style="outline: 0px;">为进一步提升旅客体验，满足旅客需求，南航将于2024年1月10日起全面调整客票退改规则。具体如下：</span>
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<span style="outline: 0px;font-size: 16px;">一、自北京时间2024年1月10日零时起销售的南航国内客票适用新版自愿退改规则。新版规则对涉及客票退改业务的收费标准进行调整。</span>
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<span style="outline: 0px;font-size: 16px;">二、自北京时间2024年1月10日零时起受理的南航客票非自愿及特殊场景变更或退票申请，适用新版非自愿退改及特殊场景客票处置规则，具体如下：</span>
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<span style="font-size: 16px;"><strong style="outline: 0px;"><span style="outline: 0px;color: rgb(0, 128, 255);">（一）扩大客票免费退改范围</span></strong></span>
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<span style="outline: 0px;font-size: 16px;">将<strong style="outline: 0px;">机型变动致旅客无法成行、航班经停点延误、机场转场、不可抗力等因素</strong>均纳入客票免费退改适用范围。</span>
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<span style="font-size: 16px;"><strong style="outline: 0px;"><span style="outline: 0px;color: rgb(0, 128, 255);">（二）放宽因病退改规则</span></strong></span>
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<span style="outline: 0px;font-size: 16px;">1. 对于因病无法成行的旅客，所持南航国内及国际客票均可申请因病变更或退票。</span>
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<span style="outline: 0px;font-size: 16px;">2. 因病退改证明材料调整为缴费发票或住院押金证明（二选一），放宽南航认可的医疗机构范围至卫健委列明的医院及下属医疗机构。</span>
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<span style="outline: 0px;font-size: 16px;">3. 符合一定条件的陪伴人员可与因病旅客一同办理客票退改，数量放宽至5人（含）。</span>
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<span style="font-size: 16px;"><strong style="outline: 0px;"><span style="outline: 0px;color: rgb(0, 128, 255);">（三）调整特殊场景客票处理规则</span></strong></span>
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<span style="outline: 0px;font-size: 16px;">1. 针对同行人员航班变动保护致单独出行、联程客票部分航段非自愿保护致后续航班无法衔接、南航航班变动非自愿签转后需变更回南航航班等特殊情形，符合一定条件下可对客票免费进行二次变更操作。</span>
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<span style="outline: 0px;font-size: 16px;">2. <strong style="outline: 0px;">进一步扩大误操作免费退改范围。</strong>针对购票时姓名、证件、航程、日期、舱位等信息填写错误，以及误操作导致重复购票等情况，符合一定条件可给予免费办理错购客票退票。<strong style="outline: 0px;">如购票后发生票价降低，允许在购票后24小时之内重新购买客票，符合一定条件的原客票免费办理退票。</strong></span>
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<span style="outline: 0px;font-size: 16px;">上述服务申请受理渠道可能有所不同，详情可咨询95539客服热线。</span>
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<span style="outline: 0px;font-size: 16px;">中国南方航空股份有限公司</span>
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<span style="outline: 0px;font-size: 16px;">2024年1月4日</span>
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<span style="font-size: 16px;"><strong style="outline: 0px;"><span style="outline: 0px;color: rgb(51, 51, 51);letter-spacing: 1px;text-decoration-style: solid;text-decoration-color: rgb(51, 51, 51);">关于调整东航客票退改规则公告</span></strong></span>
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<span style="outline: 0px;font-size: 16px;">东航将于2024年1月10日起调整客票退改规则。具体如下：</span>
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<span style="outline: 0px;font-size: 16px;">一、自北京时间2024年1月10日零时起销售的东航国内客票适用新版自愿退改规则。新版规则对涉及客票自愿退改业务的收费标准进行调整，详见《东上航国内运价使用规则》。规则中新增了航班起飞前30天之外的免费退改规定。</span>
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<span style="outline: 0px;font-size: 16px;">二、自北京时间2024年1月10日零时起受理的东航客票非自愿变更或退票申请，扩大适用场景，具体如下：</span>
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<span style="font-size: 16px;"><strong style="outline: 0px;"><span style="outline: 0px;color: rgb(0, 128, 255);">（一）扩大客票免费退改范围</span></strong></span>
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<span style="outline: 0px;font-size: 16px;">将<strong style="outline: 0px;">机型变动致旅客无法成行、航班变动导致航程改变、航班经停点延误等因素</strong>纳入客票免费退改适用范围。对于机场转场、自然灾害、公共安全原因等不可抗力因素，请关注东航发布的临时公告。</span>
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<span style="font-size: 16px;"><strong style="outline: 0px;"><span style="outline: 0px;color: rgb(0, 128, 255);">（二）放宽因病旅客退改规则</span></strong></span>
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<span style="font-size: 16px;"><span style="outline: 0px;">1、</span><span style="outline: 0px;background-color: rgba(255, 255, 255, 0);">对于因病无法成行的旅客，所持东航国内及国际客票均可申请因病变更或退票。</span></span>
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<span style="font-size: 16px;"><span style="outline: 0px;">2、</span><span style="outline: 0px;background-color: rgba(255, 255, 255, 0);">出具因病退改证明材料的医疗机构放宽至卫健委列明的医院及下属医疗机构。</span></span>
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<span style="outline: 0px;font-size: 16px;">国家卫健委医疗机构查询网址为：</span>
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<span style="outline: 0px;font-size: 16px;">http://zgcx.nhc.gov.cn:9090/unit </span>
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<span style="outline: 0px;font-size: 16px;">医生执业注册信息查询网址为：</span>
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<span style="outline: 0px;font-size: 16px;">http://zgcx.nhc.gov.cn:9090/doctor </span>
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<span style="outline: 0px;font-size: 16px;">3、与患病旅客一同办理客票退改的同行旅客人数，数量放宽至5人(含)。</span>
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<span style="font-size: 16px;"><strong style="outline: 0px;"><span style="outline: 0px;color: rgb(0, 128, 255);">（三）新增票价波动的退票规则</span></strong></span>
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<span style="font-size: 16px;"><strong style="outline: 0px;">如</strong><span style="outline: 0px;"><strong style="outline: 0px;">购票后原购票渠道机票降价，允许在购票后24小时之内在同一购票渠道重新购买客票，符合一定条件的原客票免费办理退票。</strong></span></span>
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<span style="font-size: 16px;"><strong style="outline: 0px;"><span style="outline: 0px;color: rgb(0, 128, 255);">（</span></strong><strong style="outline: 0px;"><span style="outline: 0px;color: rgb(0, 128, 255);">四）新增非连续客票的非自愿退改规则</span></strong></span>
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<span style="outline: 0px;font-size: 16px;">对于分开购买的客票，在一定条件下构成连续行程的，当发生航班不正常时，可免收退改手续费。</span>
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<span style="font-size: 16px;"><strong style="outline: 0px;"><span style="outline: 0px;background-color: rgba(255, 255, 255, 0);color: rgb(0, 128, 255);">（五）</span></strong><span style="outline: 0px;background-color: rgba(255, 255, 255, 0);">在东航官网、APP、小程序线上自销渠道购错机票，符合一定条件的，可免费退票。</span></span>
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<span style="font-size: 16px;"><strong style="outline: 0px;"><span style="outline: 0px;color: rgb(0, 128, 255);">（六）</span></strong><span style="outline: 0px;background-color: rgba(255, 255, 255, 0);">东航官网、APP、小程序提供退票费计算器功能，便于旅客掌握退票信息。</span></span>
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<span style="outline: 0px;font-size: 16px;">上述服务申请受理渠道可能有所不同，具体服务可咨询原购票地或东航95530客服热线。</span>
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<span style="outline: 0px;font-size: 16px;">中国东方航空股份有限公司</span>
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<span style="outline: 0px;font-size: 16px;">2024年1月5日</span>
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<span style="font-size: 18px;"><strong><span style="outline: 0px;letter-spacing: 1px;">转发周知</span></strong></span>
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<span style="color: rgb(136, 136, 136);font-size: 14px;letter-spacing: 0.544px;">来源：</span><span style="color: rgb(136, 136, 136);font-size: 14px;letter-spacing: 0.544px;">综合中国东方航空、中国南方航空、江苏交通广播网</span><br/>
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<span style="color: #888888;font-size: 14px;letter-spacing: 0.544px;text-align: left;"></span><span style="color: #888888;font-size: 14px;letter-spacing: 0.544px;text-align: left;">版权归原作者所有，如有侵权请联系我们</span>
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