震惊！温州一女子买金条存专柜，11年后居然……
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<span style="outline: 0px;font-size: 16px;visibility: visible;">近日，温州市民颜女士反映，</span>
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<span style="outline: 0px;font-size: 16px;visibility: visible;">自己10多年前</span>
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<span style="outline: 0px;font-size: 16px;visibility: visible;">在温州银泰百货世贸店</span>
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<span style="outline: 0px;font-size: 16px;visibility: visible;">“中国黄金”专</span><span style="outline: 0px;font-size: 16px;letter-spacing: 0.034em;visibility: visible;">柜购买了100克金条</span>
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<span style="outline: 0px;font-size: 16px;letter-spacing: 0.034em;visibility: visible;">并寄存在该专柜。</span>
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<span style="outline: 0px;font-size: 16px;letter-spacing: 0.034em;visibility: visible;">今年4月底，</span>
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<span style="outline: 0px;font-size: 16px;letter-spacing: 0.034em;visibility: visible;">她去专柜提取时却被工作人员告知</span>
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<strong style="outline: 0px;visibility: visible;"><span style="outline: 0px;color: #007AAA;font-size: 16px;letter-spacing: 0.034em;visibility: visible;">老板换了，提取不了。</span></strong>
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<strong style="outline: 0px;visibility: visible;">商场专柜购买金条并寄存，</strong>
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<span style="outline: 0px;font-size: 16px;visibility: visible;">2011年12月31日，颜女士跟家人逛银泰世贸店，在“中国黄金”专柜买了一条三四千元的金手链，同时在该专柜营业员的“营销”下，</span><span style="outline: 0px;font-size: 16px;color: #000000;visibility: visible;">又</span><span style="outline: 0px;font-size: 16px;visibility: visible;"><strong style="outline: 0px;visibility: visible;"><span style="outline: 0px;color: #007AAA;visibility: visible;">花了33350元购买100克重的投资金条并寄存该专柜，约定待用到时再提取。</span></strong></span>
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<span style="outline: 0px;font-size: 16px;visibility: visible;">颜女士说，购买时工作人员问了她身份证、手机号码及家庭住址等信息，跟她说提取时凭她本人身份证，并支付一定手续费即可提取。<strong style="outline: 0px;visibility: visible;"><span style="outline: 0px;color: #007AAA;visibility: visible;">“我当时买金条，计划给孩子结婚时用的，所以一直没去提取。”</span></strong></span>
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<span style="outline: 0px;font-size: 16px;visibility: visible;">颜女士提供的《中国黄金投资金条交易凭证》显示，在备注栏里已写明：<strong style="outline: 0px;visibility: visible;"><span style="outline: 0px;color: #007AAA;visibility: visible;">“款已付清，货寄存在本专柜，取货时凭身份证取。”</span></strong></span>
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<span style="outline: 0px;font-size: 16px;">2021年，颜女士曾到银泰世贸店“中国黄金”专柜提取金条，但被专柜工作人员告知，当天因故不能提取。“当时，我没在意是什么原因不能提取，毕竟银泰百货在温州还是值得信赖的。”颜女士说。</span>
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<span style="outline: 0px;font-size: 16px;">今年4月28日晚，颜女士再次到银泰世贸店“中国黄金”专柜咨询提取事宜，被该专柜工作人员告知：<strong style="outline: 0px;"><span style="outline: 0px;color: #007AAA;">该专柜未有过这项服务。</span></strong></span>
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<span style="outline: 0px;font-size: 16px;">4月29日，颜女士找出《中国黄金投资金条交易凭证》再次到银泰世贸店“中国黄金”专柜要求提取金条。该专柜工作人员说，“中国黄金”<strong style="outline: 0px;"><span style="outline: 0px;color: #007AAA;">专柜老板已经换了，现在没有这项业务，</span></strong>并提醒颜女士找银泰世贸店服务台解决。</span>
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<span style="outline: 0px;font-size: 16px;">颜女士说，银泰世贸店服务台工作人员也联系了“中国黄金”专柜的原老板，但该<strong style="outline: 0px;"><span style="outline: 0px;color: #007AAA;">老板一开始说颜女士寄存的金条已提取，后来又说其没找到颜女士当时购买金条的交易凭证底单，不能提取金条，只能按当时的购买价33350元支付款项。</span></strong></span>
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<span style="outline: 0px;font-size: 16px;">对此，颜女士拒绝接受。按5月15日上海黄金交易所99.99%黄金收盘价每克452.13元计算，她购买的100克金条已升值至45213元。</span>
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<strong style="outline: 0px;">初步协商有果，</strong>
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<strong style="outline: 0px;">商场愿意补齐金条升值部分</strong>
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<span style="outline: 0px;font-size: 16px;">5月12日，记者拿着颜女士提供的《中国黄金投资金条交易凭证》复印件到银泰世贸店“中国黄金”专柜，该专柜工作人员表示，这件事情他们清楚的，问过目前的老板，他们未有过这项业务，<strong style="outline: 0px;"><span style="outline: 0px;color: #007AAA;">颜女士的寄存金条业务是之前老板遗留下来，他们不负责，需找商场服务台解决。</span></strong></span>
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<span style="outline: 0px;font-size: 16px;">银泰世贸店服务台相关负责人表示，其已联系上“中国黄金”专柜原老板赵某，并跟对方沟通，赵某仍称找了几天也没找着颜女士当时购买金条的交易凭证底单，但经协商，赵某同意支付颜女士当时购买金条的金额33350元，至于金条的升值部分，按5月12日金价计算，则<strong style="outline: 0px;"><span style="outline: 0px;color: #007AAA;">由商场给颜女士补偿11475元银泰百货储值卡。</span></strong></span>
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<span style="outline: 0px;font-size: 16px;">颜女士说，她的诉求是，要么提取100克金条现货，要么以当前金价计算，换取同等额度的现金，<strong style="outline: 0px;"><span style="outline: 0px;color: #007AAA;">对金条升值部分用银泰百货储值卡方式支付无法接受。</span></strong></span>
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<span style="outline: 0px;font-size: 16px;">对此，银泰百货世贸店服务台相关负责人表示，对颜女士的诉求，他们也理解，但是其只能向银泰百货总部申请到储值卡补偿，他们会再想办法满足颜女士的诉求。<strong style="outline: 0px;"><span style="outline: 0px;color: #007AAA;">对“中国黄金”专柜原老板赵某要支付的33350元金条款项，由该商场向赵某讨要，然后等商场补偿款申请到位，由该商场一并支付给颜女士。</span></strong></span>
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<span style="outline: 0px;font-size: 16px;">专柜以老板更换为由，拒绝颜女士提取金条的做法是否合理？</span>
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<span style="outline: 0px;font-size: 16px;">对此，浙江六和(温州)律师事务所副主任卓予拉律师表示，颜女士在银泰世贸店“中国黄金”专柜购买金条并寄存，且有相关交易凭证，已形成合同关系，按照《民法典》第五百零九条的规定，当事人应当按照约定全面履行自己的义务，应当遵循诚信原则。<strong style="outline: 0px;"><span style="outline: 0px;color: #007AAA;">“中国黄金”专柜以老板更换为由不履行合同，构成合同违约，应承担违约责任。即使老板或代理商更换了，也不能因此逃避责任，</span></strong>“中国黄金”品牌拥有方仍要承担相应责任。<br style="outline: 0px;-webkit-tap-highlight-color: rgba(0, 0, 0, 0);line-height: 28px;"/></span>
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<span style="outline: 0px;font-size: 16px;">卓予拉认为，按照《消费者权益保护法》第四十三条的规定“消费者在展销会、租赁柜台购买商品或者接受服务，其合法权益受到损害的，可以向销售者或者服务者要求赔偿。展销会结束或者柜台租赁期满后，也可以向展销会的举办者、柜台的出租者要求赔偿。”颜女士在银泰世贸店“中国黄金”专柜购买的金条，<strong style="outline: 0px;"><span style="outline: 0px;color: #007AAA;">专柜不履行合同，银泰世贸店也要承担相应责任。</span></strong></span>
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<span style="outline: 0px;font-size: 16px;">卓予拉说，如果商场专柜和商场方均拒绝履行合同，顾客可同时将专柜品牌方和商场作为共同被告起诉之法院。</span>
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